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AI solutions

Making AI technologies usable

Wondering how you can use artificial intelligence to best position your company or organisation and make it fit for the digital future? As an established service provider with years of expertise, we’ll take a deep dive into your processes and work closely with you to develop customised AI solutions that you can integrate into your day-to-day workflows. There are countless ways to deploy AI and we will make sure we select the right ones to align with your specific needs.

What it means

What is artificial intelligence?

Artificial intelligence – or AI – is not inherently talented or original. It’s a system trained to perform specific tasks as best as possible. AI tools combine various technologies that help them understand queries as intelligently as possible and respond to them the way that you want them to.

AI tools look at existing data and relevant calculations to identify patterns, which can then be used to predict the expected outcomes.

Generative AI goes one step further by combining existing data to create something new, whether in the form of text, images or snippets of code.

Virtual blue hand sends input data in binary code to AI

How it works

How does AI work?

Artificial intelligence only works if its systems have been properly trained for the tasks they are meant to carry out. The data that are used to train AI systems play a key role here: for AI to perform intelligent actions, its systems need to be trained using extensive, high-quality, suitable data, so that it responds as accurately as possible and in line with expectations.

This is called machine learning, a process that uses artificial neural networks that mimic the way the human brain works. Using complex algorithms, AI systems draw on existing input data to derive patterns that they can use to make predictions about future events.

AI tools can be deployed in a wide variety of areas, but they all have one thing in common: they help to boost efficiency and open up a whole new realm of opportunities for you.

Always one step ahead

AI use cases

Software development

Whether you’re creating code or reviewing it, artificial intelligence will increase your development productivity enormously.
By using AI to perform repetitive standard programming tasks, you can speed up your workflows several times over. AI therefore takes software development to a whole new level.

Forecasts

AI tools can analyse existing data in mere seconds to identify patterns and trends. 
From financial controlling to market analyses, with AI, you can generate data-driven forecasts that are worth their weight in gold when making your business decisions.

Logistics & supply chain

AI is revolutionising the logistics industry and not just when it comes to demand forecasts and sales planning. Self-learning AI is helping to drive ground-breaking optimisation in the entire supply chain. Whether in route planning, transportation or cargo management, data-based analyses are driving processing efficiency in every supply chain.

Customer support

Artificial intelligence is ushering in a new generation of chatbots. Their responses are getting more and more accurate all the time, while the way they communicate is looking increasingly human. 
The benefit here is that they can deal with straightforward queries relatively quickly, leaving your customer service agents to focus on more complex cases. Ultimately, this makes for more satisfied customers.

Marketing & CRM

Deploy AI in your CRM tool and it will significantly boost your email campaigns’ chances of success. Activate the Machine Learning feature in Dynamics 365 Customer Insights and AI will analyse open rates and open times, helping you plan your campaigns as effectively as possible.

IT security

Integrating AI solutions into your IT security concept opens up completely new horizons. Modern SIEM systems use artificial intelligence to analyse and evaluate huge amounts of data as rapidly as possible, optimally protecting IT infrastructure against potential cyber threats. By utilizing machine learning, your SIEM can learn from the data gathered and detect patterns that will enable it to identify potential threats more effectively, before they strike.

unitop Learning Copilot

Using AI in practice

We have already deployed AI in a variety of scenarios ourselves. One of the ways that we use it to help our customers is with our unitop Learning Copilot: an AI chatbot that we recently added to our learning platform to make it easier for you to search through our extensive unitop documentation. The unitop Learning Copilot trawls through our documentation to provide you with relevant, accurate answers in a matter of seconds.

To ensure it delivers the best possible results, we also provide you with prompting guidelines, containing useful tips on how to use the unitop Learning Copilot. You can also build on the prompts that they contain to customise and configure the way you interact with the AI chatbot to meet your specific needs.

A person types on a keyboard while a holographic AI chatbot appears.

Thinking of deploying artificial intelligence and wondering how you can leverage AI tools to optimise your business processes? 
If so, we will be pleased to advise you.

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