Service portal
Are you already a GOB customer and want to report a fault? If your access is already active, our service portal is available for you to use around the clock.
Easy & convenient
GOB service portal: Creating a ticket & reporting a fault
The best way to report any faults and make sure they are rectified promptly is by sending us an e-mail at ticket@serviceportal.gob.de. Alternatively, you can also generate a ticket via the GOB service portal of course. Only that way can we reproduce the incident without delay and rectify it.
Response time & availability
You can use the GOB service portal at any time of the day or night.
During our normal working hours (Mondays to Fridays from 08.00 to 16.45 CET), the standard response time is 4 hours. Our service team will deal with your ticket according to how urgent it is.
Making technologies usable
Microsoft Support Lifecycle
Our unitop industry solutions follow the release cycle and release schedule of Microsoft Dynamics 365. This means that we are continually developing our extensions for you to use. Our job is to ensure you have access to the very latest technology and get to enjoy its most innovative features. The Microsoft Support Lifecycle provides authoritative information on the availability of Microsoft product support when the product is launched and for the entire service-life of Microsoft products.